What is your favorite restaurant & where is it?
This is honestly a very hard question for me to answer. I’ve lived all over the country and traveled around the world. I have had the opportunity to eat at some of the best restaurants, so picking my FAVORITE is not easy. If I were to think of a restaurant that has a special place in my heart it would be Sammy Sushi. I’m a big sushi fan and I grew up eating at a small, quaint, hole-in-the-wall sushi restaurant called Sammy Sushi in Livermore, CA. This restaurant was walking distance from my middle school and high school, so if my family wasn’t eating there for dinner, I would walk there after school to hang out with Sammy and his wife and enjoy some sushi. Fun fact, they had a sushi roll eating contest where if you finished the spiciest roll on the menu, you’d get a plaque with your name on it on the wall. My dad finished around 20 of these rolls.
Tell us about your journey to PointCentral?
I was hired at Alarm.com as a Partner Success Executive in January 2019. This is where I found my love for working with Alarm.com’s service provider partners. I built relationships with partners and vendors through trainings, events, and meetings in the South-Central territory that I covered. While I absolutely loved my job as a PSE, I was excited for growth opportunities within the Alarm.com umbrella. In June of 2020, I was offered a role with PointCentral where I was tasked with using the knowledge and expertise I gained as a PSE to help build a Service Provider Program with PointCentral. Here I am, 4 years later, still doing what I love, onboarding and managing all PointCentral’s Service Provider Partners.
Describe a typical week as an Account Executive for Service Providers?
The fun part about my job is that there is no such thing as a ‘typical’ week. Some weeks I’m traveling to visit partners, other weeks I’m traveling to industry events. Most weeks, though, I am working to grow PointCentral’s Service Provider Program. Growth in my world has many different meanings. I split my time between onboarding new Service Providers to physically grow our Service Provider network, regularly connecting with our Service Providers to add value and assist in the growth of our Service Provider’s business with PointCentral, and working on projects with other PointCentral departments that are focused on delivering the best product and partner program in our industry.
What is the most rewarding part of your role?
There are a ton of things that I find rewarding about my role. Being the only Service Provider Account Executive at PC, I hold a lot of responsibility for our partners’ success. This comes with many challenges and rewards; however, I am privileged with the freedom to be creative in ways I haven’t been in other roles. I’m also so blessed to have colleagues who are just as passionate as I am. One of my favorite things is collaborating with my colleagues on ideas that often turn into projects. Another part of my role that I really enjoy is talking with prospective Service Providers. There’s nothing better – in my opinion – than starting a meeting with the question “What is PointCentral”, and ending the meeting with a new PointCentral Service Provider Partner who is already forming a business plan around our solution. Lastly, seeing our partners succeed with PointCentral is ultimately the most rewarding part of my job. I am their biggest cheerleader and find just as much joy in their wins as they do!
What advice would you give to someone looking to start their career as an Account Executive?
If I were talking with a friend or an acquaintance who is interested in getting into Account Management or sales, I’d advise them to study sales strategies like “Sandler Training” and read books like “The Challenger Sale” and “How to Talk to Anyone.” While this goes against the book, “The Challenger Sale”, in my own sales career, I’ve found that relationships are the most important part of being an Account Executive. Getting to know influencers in the same industry, whether it’s a customer, partner, vendor, etc., has brought me a lot of success in my career. I’ve also found that loyalty is key in some cases – the better you take care of your customers, the better they’ll take care of you.
View our open positions here by clicking on ‘All Departments’ and selecting PointCentral.
